Privacy
Contact details of the responsible party
Demcom GmbH is the responsible party for the processing of your personal data.
This can be reached at any time at the following address:
Demcom GmbH
Oberbilker Allee 165,
40227 Düsseldorf
E-Mail: support[at]dem-com.de
Demcom GmbH is only responsible for the technical operation of the Marketplace or in the context of order processing where Demcom GmbH acts independently as a dealer.
If you purchase a product from one of the Marketplace dealers, the dealer is its own responsible party with regard to order processing.
Contact details of data protection officer
Demcom GmbH has fulfilled its obligation to appoint a data protection officer.
For the processing of data, the data protection officer can be reached as follows:
Markus Kreder (TMD Secure GmbH)
Lannerstr. 22
41189 Mönchengladbach
E-Mail: support[at]dem-com.de
Collection, processing and use of your data
Personal data is information that relates to you or can be traced back to you (personal data). This includes information such as your name, address, postal address or telephone number.
Information that cannot be directly linked to your identity is not included.
Personal data is processed in this Marketplace for the following purposes:
- Registration and order processing (incl. complaints).
The legal basis for this is Art. 6 para. 1 b) GDPR (contract processing).
- Payment processing incl. dunning
The legal basis for this is Art. 6 para. 1 b) GDPR (contract processing).
- Operation of the website and the marketplace
The legal basis for this is Art. 6 para. 1 f) GDPR (interests).
- Presentation and management of ratings
The legal basis for this is Art. 6 para. 1 f) GDPR (interests).
- Display of shops and offers in the vicinity
The legal basis for this is Art. 6 para. 1 f) GDPR (interests).
- Enquiry about product offers
The legal basis for this is Art. 6 para. 1 b) GDPR (contract processing).
- Dispatch of newsletters
The legal basis for this is Art. 6 para. 1 a) GDPR (consent).
- Dispatch processing
The legal basis for this is Art. 6 para. 1 b) GDPR (contract processing).
- Message transmission function/chat function
The legal basis for this is Art. 6 para. 1 b) GDPR (contract processing).
If data processing is necessary for the fulfilment of a contract, you must provide this data. If the corresponding data is not available, the order cannot be processed.
No automated decision-making or profiling takes place.
Furthermore, the following data is collected on the server side through the use of the http protocol when visiting this marketplace:
Date | Duration |
- Browser type/version | 14 days |
- Operating system used | 14 days |
- Referrer URL | 14 days |
- IP address | 14 days |
- Time of the query | 14 days |
Deletion of data
In addition to the storage periods already mentioned here, data is stored according to the principle of storage limitation. This means that the data is only stored for as long as is necessary for the respective purpose. Legal deletion and retention periods are taken into account here.
Enclosed you will find deleted for the above-mentioned purposes:
- Registration, login and order processing (incl. complaints).
A customer or dealer account will be deleted at the end of the following calendar year after the last registration, including all data stored for this purpose.
If Demcom GmbH is the seller of products and services, the data will be deleted 10 years after the order has been processed.
- Payment processing incl. dunning
The data will be deleted after 10 years, based on legal retention obligations.
- Operation of the website and the marketplace
The server logs on the use of the website are deleted after 14 days.
- Presentation and management of ratings
Ratings are generally not deleted. If users or traders are no longer active in the Marketplace and are therefore no longer registered, the ratings are anonymised when the account is deleted. It is therefore no longer possible to establish a personal reference.
- Display of shops and offers in the vicinity
The data is deleted immediately after use.
- Enquiry about product offers
The data is deleted after 10 years, based on legal retention obligations and insofar as the offers are created by Demcom GmbH.
Insofar as an offer is created by a dealer, the dealer is responsible for the deletion. In the Marketplace, the data is deleted when the merchant account is deleted.
- Dispatch of newsletters
The legal basis for this is Art. 6 para. 1 a) GDPR (consent).
The data will be deleted after unsubscribing from the newsletter.
- Dispatch processing
The legal basis for this is Art. 6 para. 1 b) GDPR (contract processing).
The data is deleted after 10 years, based on legal retention obligations and insofar as the offers are created by Demcom GmbH.
Insofar as the merchant is responsible for shipment processing, he must delete this data on his own responsibility.
- Message transmission function/chat function
Messages which are transmitted via chat function or in any other way are deleted after 5 years.
Cookies
The consent management service (consent management platform) “Usercentrics” is used on this marketplace. This can be reached on every page at the bottom left via the fingerprint symbol.
Disclosure
The data will be passed on to the following recipients for this purpose:
Name (Category) | Purpose | Transfer to a third country |
IT service provider | Operation of the Marketplace | no |
Business partner | Order processing | no |
Payment service provider | Payment processing, dunning | no |
Marketplace dealer | Order processing | no |
Shipping service provider | Dispatch of products | no |
Google Maps | Use of map services | no |
Marketing service provider | Dispatch of newsletters | no |
If a transfer to a third country takes place, your personal data will be protected by contractual agreements with the recipient in accordance with Art. 44 GDPR.
To obtain a copy of the contractual agreements, please contact us at the address below.
Your rights
Within the meaning of the GDPR, data subjects (see below) are generally entitled to the following rights:
- Right to information
- Right to rectification
- Right to deletion
- Right to restriction of data processing
- Right to data portability
- Right to object, in particular to processing pursuant to Article 6, Paragraph 1 a) and f) GDPR.
If you wish to exercise your right to object, this will not affect the data processing that has taken place to date. To do so, please use the selection via our content management platform.
If you would like to make use of one of your other listed rights, please contact us informally in writing at the listed contact address for data protection.
You also have the right to complain to your competent supervisory authority.